Rule number one to getting to the root of the issue or creating change. If you tell someone what to do you can create soldiers. Obedient non thinkers who follow the rules and carry out the mission, sometimes necessary, but often not. If you instead ask what they think the solution is, or how they think they are doing, or how they can make it better, it’s coming from them. You are stimulating the part of their brain that has to look for an answer. And then it is true. If I tell you the answer you may doubt me, but if you tell me, it becomes the truth.